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Refund Policy

At Joylgbt.uk, customer satisfaction is always our top priority. We want you to be completely satisfied with your purchase.

If for any reason you are unhappy, please contact our support team at customer@joylgbt.com.

Welcome to joylgbt.uk. We pride ourselves on our product quality with strict quality control checks in place, but to provide you with maximum peace of mind, we offer a comprehensive 30 Day Returns Warranty. Buy with confidence and enjoy a great shopping experience at joylgbt! Satisfaction guaranteed.

Cancel & Refund

Order Status Reasons for Refund Request Requirements and Notice Solution
Before Shipment 1. Forget to buy something.
2. Buy the wrong item.
3. Just don’t want it anymore.		 Apply to cancel orders within 24 hours 100% of the order amount
  Apply to cancel orders OVER 24 hours 95% of the order amount (deduct 5% processing fee)  
Pre-order Failed Customer service team will contact you for solutions Customer service team will contact you for solutions  
Received 1. Lack of items
2. Package broken
3. Quality issues		 1. Apply within 30 days after delivery
2. Order ID
3. Clear photos of the item
4. Brief description of the problem		 Contact Customer Service Team via customer@joylgbt.com

Unhappy About the Clothes

Return Procedure:

  1. Take a clear photo of the item.
  2. Contact our customer service team via customer@joylgbt.com.
  3. Send the photos and order ID to the customer service team and describe your issue and the resolution you prefer (return, refund, exchange, resend?).
  4. The customer service team will send you the address for returns. Please do not send the package back to the original shipping address, as this may delay your refund.
  5. Call your local post office to arrange a collection or drop off at the nearest post office.
  6. Notify us with the tracking number once you have returned the item(s).
  7. All exchanges or refunds will be processed within 2 working days once we have received the returned item(s).

NOTICE

  1. The package must be in an unopened state.
  2. Returned items must be in their original product packaging.
  3. Returned items must have no visible signs of wear or use.
  4. Items returned without authorization will not be accepted.
  5. The returned package must include an RMA slip.
  6. The return address provided by joylgbt.com must be used for sending back items.
  7. The customer is responsible for all return shipping costs.
  8. Original shipping fees and insurance are non-refundable.
  9. No exchanges, returns, or amendments on promotional or clearance items.
  10. The customer is responsible for any delivery problems caused by providing an incorrect address.
  11. We are only responsible for returns and refunds for products purchased from joylgbt.com.

Refund Without Return (Coupon Offer)

For the following circumstances, we do not accept refund requests without a return, but we can offer a coupon for your next order. (Please contact our customer service team for details.)

  1. Don't like the item.
  2. The item doesn’t fit as expected without any quality issues.
  3. Shipping status shows delivered, but the buyer didn't receive it.
  4. Differences/misunderstanding on products/fabric that have already been mentioned in our description/title.
  5. Placed the wrong order and it was shipped.

Exchanges

Sorry for the inconvenience, we currently do not offer exchanges. However, we will work to offer this option as soon as possible. Stay tuned!

Important Note:

Please contact your local post office to confirm the actual return shipping fee. We recommend using the cheapest registered airmail method available.

If you have any other questions, please feel free to get in touch with our customer service at customer@joylgbt.com.

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